Staff Training

Questions? info@ecpu.com or call us at 866-278-3187

Every member of the eye care practice staff can benefit from gaining greater confidence in their skills and expertise. From new hires to experienced staff looking to advance their performance, our online training offers comprehensive courses for building knowledge based on specific staff needs and roles. Courses are designed to help practice staff gain working knowledge that they can use immediately to improve practice processes and the patient experience.

Subscription Length

Message From The Dean

We would like to share with you our "Why" behind ECPU. On-boarding and staff development has been, and remains, a challenge for practices. ECPU was developed with you in mind as a solution, allowing you to easily bring on new staff and successfully develop talent. The ECPU content contributors have a combined total of 150+ years of experience in eyecare. We hope you appreciate their willingness to pass on their knowledge and efforts to keep our industry vibrant and healthy. 

If you would like to explore a little before you sign-up, we would like to offer you the opportunity to preview ECPU Practice and Staff Fundamentals (PSF) program for 2 weeks at no charge.

Are you a Vision Source Member? If you are, you already have access to ECPU PSF through Vision Source Learning on Insight. If not, we would love for you to sign up for ECPU!

How to Preview ECPU:

  1. Select "Free Trial" in the "Select a Subscription" box above, then click "Enroll Now"
  2. Sign into ECPU using your username and password OR create a new account
  3. When checking-out enter the coupon code 2WKTrial
  4. Only one person per practice location needs to sign up initially
  5. Additional people can be added (up to 25 per location) once you created your practice account

If you have any questions, please email us at info@ecpu.com.

Wishing you a happy, healthy, and prosperous year to come!

Sincerely,

Frank Pigneri “The Dean”, Robin Huddleston, Brooke Carrasco

frank robin brooke 

By virtue of receiving an ECPU course(s) from Essilor of America, the ECP shall have no obligation whatsoever to purchase or order any products or services from Essilor of America, Inc. or its affiliates.

 

Courses cover 3 core content areas based on the level of staff competency and experience.

 

Basic

Dispensing fundamentals for new optical staff to develop a basic understanding of the optical business in as little as 20 days:
  • Optics and ocular anatomy
  • Frames, lens materials, treatments and designs
  • Effective patient service and selling
  • Business management
 

Advanced

Enhanced technical and dispensing skills for advanced optical professionals:
  • Business management
  • Advanced optics and optical tools
  • Improving patient service and selling
 

Expert

Practice and customer service fundamentals for running an efficient, successful office:
  • Goal setting and action planning
  • Patient service and appointment management
  • Records and reporting
  • Front desk professionals and etiquette
 

Expert

Comprehensive training helps staff build confidence and expertise in less time. The knowledge gained will help the independent eye care practice:
  • Improve patient satisfaction and loyalty
  • Increase practice revenue
  • Decrease demand on overworked supervisors and managers
  • Provide growth opportunities for staff
 
Features
  • 24/7 online access for convenient, on-demand learning
  • Broad topic areas cover important subjects for every level of staff experience
  • Well-organized materials make the program easy to use
  • Subscriptions include a participant guide, self-paced activity workbooks and a coach's guide with preparation instruction and assessment answers
  • 12 or 24 month access
 
Advanced dispensing courses also include:
  • 18 hours Continuing Education Credit for ABO and AOA certifications
  • 1 hour CEC for NCLE certifications

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