Staff Training

Questions? or call us at 866-278-3187

Please read our message concerning COVID-19 below.

Every member of the eye care practice staff can benefit from gaining greater confidence in their skills and expertise. From new hires to experienced staff looking to advance their performance, our online training offers comprehensive courses for building knowledge based on specific staff needs and roles. Courses are designed to help practice staff gain working knowledge that they can use immediately to improve practice processes and the patient experience.

Subscription Length

Message from the Dean

We are in an unprecedented time and some of us are looking for ways to make the most of it. Hopefully we are enjoying this extra time with family at home or through facetime or hangouts. Are you looking to use this time to learn something new, brush up on some skills you may not use often, or maybe you want to get some CEs knocked out? Use this time away from your patients to improve the knowledge and skills of you and your staff. For a limited time, we are offering access to our ECPU Practice and Staff Fundamentals (PSF) program to all practitioners for 30 days at no charge.

Are you a Vision Source Member? If you are, you already have access to ECPU PSF through Vision Source Learning on Insight. If not, we would love for you to sign up for ECPU!

How to Access ECPU:

  1. Select "Free Trial" in the "Select a Subscription" box above, then click "Enroll Now"
  2. Sign into ECPU using your username and password OR create a new account
  3. When checking-out enter the coupon code for your 30 day access
  4. Only one person per practice location needs to sign up initially
  5. Additional people can be added (up to 25 per location) once you created your practice account

If you have any questions, we’re here to help. You can contact us by phone at 866-278-3187 or email at

We're hoping your patients return to your exam lane soon, but in the meantime stay healthy and safe, and never stop learning!


Frank Pigneri “The Dean”, Robin Huddleston, Brooke Carrasco

frank robin brooke 

By virtue of receiving an ECPU course(s) from Essilor of America, the ECP shall have no obligation whatsoever to purchase or order any products or services from Essilor of America, Inc. or its affiliates.


Courses cover 3 core content areas based on the level of staff competency and experience.



Dispensing fundamentals for new optical staff to develop a basic understanding of the optical business in as little as 20 days:
  • Optics and ocular anatomy
  • Frames, lens materials, treatments and designs
  • Effective patient service and selling
  • Business management


Enhanced technical and dispensing skills for advanced optical professionals:
  • Business management
  • Advanced optics and optical tools
  • Improving patient service and selling


Practice and customer service fundamentals for running an efficient, successful office:
  • Goal setting and action planning
  • Patient service and appointment management
  • Records and reporting
  • Front desk professionals and etiquette


Comprehensive training helps staff build confidence and expertise in less time. The knowledge gained will help the independent eye care practice:
  • Improve patient satisfaction and loyalty
  • Increase practice revenue
  • Decrease demand on overworked supervisors and managers
  • Provide growth opportunities for staff
  • 24/7 online access for convenient, on-demand learning
  • Broad topic areas cover important subjects for every level of staff experience
  • Well-organized materials make the program easy to use
  • Subscriptions include a participant guide, self-paced activity workbooks and a coach's guide with preparation instruction and assessment answers
  • 12 or 24 month access
Advanced dispensing courses also include:
  • 18 hours Continuing Education Credit for ABO and AOA certifications
  • 1 hour CEC for NCLE certifications

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