Course List

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Managing Patient Appointments

Category: Front Desk Course Length: 45 MIN

This course describes the best approaches to effectively manage patient appointments to include reminders, scheduling, managing no-shows, and processes for future appointments.

Lens Materials 1

Category: Products Course Length: 30 MIN

This course reviews various lens materials, how each material benefits the patient, and key factors for dispensing these materials.

Anti-Reflective Treatments 1

Category: Products Course Length: 1 HR

This course provides introductory information on anti-reflective treatments and describes how these treatments benefit patients.

Frame Fitting and Lens Selection

Category: Products Course Length: 2 HR

This course describes key techniques for fitting patients in their frames. It also reviews steps for selecting the appropriate frame and lens to meet a patient’s needs.

Lens Types

Category: Products Course Length: 30 MIN

This course reviews different types of lens designs and how each lens design benefits the patient.

New to Optical Onboarding Primer

Category: Patient Service & Selling Course Length: 45 MIN

This course provides an overview of the purpose and features of the New Dispenser Quick Start Program. It also reviews an overview of the process for interacting with patients in the dispensary.

Patients and Conditions

Category: Patient Service & Selling Course Length: 45 MIN

This course describes how to measure pupillary distance using a pupilometer and pupillary distance ruler. It describes the different parts of a pupilometer and provides key tips for using this instrument with patients.

Measuring Pupillary Distance

Category: Patient Service & Selling Course Length: 30 MIN

This course describes how to measure pupillary distance using a pupilometer and pupillary distance ruler. It describes the different parts of a pupilometer and provides key tips for using this instrument with patients.

Tools and Adjustments 1

Category: Patient Service & Selling Course Length: 30 MIN

This course describes various adjustment techniques used to adjust and mount frames and lenses. It also provides brief descriptions of various tools used in the dispensary.

Needs Based Solutions 1

Category: Practice Communication Essentials Course Length: 1 HR 30 MIN

This course reviews the process for dispensing optical products based on patients’ needs. It discusses how to assess and determine each patient’s needs and how to select the appropriate optical product to meet this need.

Ocular Anatomy 1

Category: Optics Course Length: 45 MIN

This course discusses the different parts of the eye and how they contribute to a patient’s vision. It also reviews different muscles in the eye and how light is experienced by the eye.

Formulas and Mathematical Calculations

Category: Optics Course Length: 30 MIN

This course describes different mathematical formulas and equations that dispensers may need to know. An example of some of these formulas includes: Prentice Rules, Spectacle Magnification, and Focal Length.

*Student kit consists of a Participant's Guide. Coach's Guide. Training for Optical Professionals (TOPS) Manual, Pen and PD Ruler.