Staff Training

Questions? Contact or call us at 866-278-3187

Every member of the eye care practice staff can benefit from gaining greater confidence in their skills and expertise. From new hires to experienced staff looking to advance their performance, our online training offers comprehensive courses for building knowledge based on specific staff needs and roles. Courses are designed to help practice staff gain working knowledge that they can use immediately to improve practice processes and the patient experience.

Subscription Length

 

Courses cover 3 core content areas based on the level of staff competency and experience.

 

Basic

Dispensing fundamentals for new optical staff to develop a basic understanding of the optical business in as little as 20 days:
  • Optics and ocular anatomy
  • Frames, lens materials, treatments and designs
  • Effective patient service and selling
  • Business management
 

Advanced

Enhanced technical and dispensing skills for advanced optical professionals:
  • Business management
  • Advanced optics and optical tools
  • Improving patient service and selling
 

Expert

Practice and customer service fundamentals for running an efficient, successful office:
  • Goal setting and action planning
  • Patient service and appointment management
  • Records and reporting
  • Front desk professionals and etiquette
 

Expert

Comprehensive training helps staff build confidence and expertise in less time. The knowledge gained will help the independent eye care practice:
  • Improve patient satisfaction and loyalty
  • Increase practice revenue
  • Decrease demand on overworked supervisors and managers
  • Provide growth opportunities for staff
 
Features
  • 24/7 online access for convenient, on-demand learning
  • Broad topic areas cover important subjects for every level of staff experience
  • Well-organized materials make the program easy to use
  • Subscriptions include a participant guide, self-paced activity workbooks and a coach's guide with preparation instruction and assessment answers
  • 12 month access
 
Advanced dispensing courses also include:
  • 23 hours Continuing Education Credit for ABO and AOA certifications
  • 1 hour CEC for NCLE certifications

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