Course List

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Transitions

Category: Products - Essilor Course Length: 20 MIN

This course describes Transitions lenses and describes how these lenses provide patients with visual comfort and protection both indoors and outdoors.

Lens Material Brands

Category: Products - Essilor Course Length: 15 MIN

This course describes Essilor’s Airwear and Thin&Lite lens material brands and different factors for dispensing these materials to patients.

Mentoring Employees

Category: Business Management Course Length: 25 MIN

This course explains the concept of mentoring employees in the dispensary and describes the roles and responsibilities of a mentor and mentoree.

Ethics and Employee Conduct

Category: Business Management Course Length: 20 MIN

This course describes the concept of ethics and reviews ethical practices in the dispensary. It provides several examples of ethical and non-ethical behavior and applies these concepts to the dispensary.

Effective Time Management

Category: Business Management Course Length: 30 MIN

This course describes techniques for effective time management. It also provides information on how to create ‘to-do’ lists, allocate time appropriately, and manage interruptions.

Diversity in the Dispensary

Category: Business Management Course Length: 15 MIN

This course introduces the concept of diversity and describes how an understanding of diversity contributes to a better work environment in a dispensary. It also provides information on different challenges associated with diversity and how to overcome these challenges.

Inventory Management

Category: Business Management Course Length: 25 MIN

This course describes best practices for managing inventory in the dispensary. It describes key techniques for effectively managing frame inventory and how to interact with patients when a product is out of stock.

Conflict Resolution

Category: Business Management Course Length: 25 MIN

This course provides information on how to identify conflict and key steps for resolving conflict in the dispensary.

Effective Communication Skills

Category: Business Management Course Length: 20 MIN

This course describes different types of communication and how to use an understanding of these communication types while interacting with colleagues and patients in the dispensary

Building Long Term Patient Relationships

Category: Business Management Course Length: 15 MIN

This course describes why loyal patients are important to the dispensary and how Dispensers can contribute to patient retention and satisfaction. This course also identifies the qualities of potential long term patients.

Business Management Placement Assessment

Category: Business Management Course Length: 15 MIN

This is the pre-assessment designed to gauge current knowledge level within the Business Management topic area and produce a recommended individualized list of Business Management courses to take.

Understanding Vertical Imbalance

Category: Optical / Medical Course Length: 30 MIN

This course describes vertical imbalance, how the patient experiences it, and how a Dispenser can computer and calculate the amount of imbalance in a lens.

*Student kit consists of a Participant's Guide. Coach's Guide. Training for Optical Professionals (TOPS) Manual, Pen and PD Ruler.