TransitionsCategory: Products - Essilor Course Length: 20 MIN
This course describes Transitions lenses and describes how these lenses provide patients with visual comfort and protection both indoors and outdoors.
Lens Material BrandsCategory: Products - Essilor Course Length: 15 MIN
This course describes Essilor’s Airwear and Thin&Lite lens material brands and different factors for dispensing these materials to patients.
Mentoring EmployeesCategory: Business Management Course Length: 25 MIN
This course explains the concept of mentoring employees in the dispensary and describes the roles and responsibilities of a mentor and mentoree.
Ethics and Employee ConductCategory: Business Management Course Length: 20 MIN
This course describes the concept of ethics and reviews ethical practices in the dispensary. It provides several examples of ethical and non-ethical behavior and applies these concepts to the dispensary.
Effective Time ManagementCategory: Business Management Course Length: 30 MIN
This course describes techniques for effective time management. It also provides information on how to create ‘to-do’ lists, allocate time appropriately, and manage interruptions.
Diversity in the DispensaryCategory: Business Management Course Length: 15 MIN
This course introduces the concept of diversity and describes how an understanding of diversity contributes to a better work environment in a dispensary. It also provides information on different challenges associated with diversity and how to overcome these challenges.
Inventory ManagementCategory: Business Management Course Length: 25 MIN
This course describes best practices for managing inventory in the dispensary. It describes key techniques for effectively managing frame inventory and how to interact with patients when a product is out of stock.
Conflict ResolutionCategory: Business Management Course Length: 25 MIN
This course provides information on how to identify conflict and key steps for resolving conflict in the dispensary.
Effective Communication SkillsCategory: Business Management Course Length: 20 MIN
This course describes different types of communication and how to use an understanding of these communication types while interacting with colleagues and patients in the dispensary
Building Long Term Patient RelationshipsCategory: Business Management Course Length: 15 MIN
This course describes why loyal patients are important to the dispensary and how Dispensers can contribute to patient retention and satisfaction. This course also identifies the qualities of potential long term patients.
Business Management Placement AssessmentCategory: Business Management Course Length: 15 MIN
This is the pre-assessment designed to gauge current knowledge level within the Business Management topic area and produce a recommended individualized list of Business Management courses to take.
Understanding Vertical ImbalanceCategory: Optical / Medical Course Length: 30 MIN
This course describes vertical imbalance, how the patient experiences it, and how a Dispenser can computer and calculate the amount of imbalance in a lens.