Course List

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HIPAA and Legal Guidelines

Category: Business Management Course Length: 1 HR

This course describes HIPAA and provides key information on complying with privacy standards in the dispensary. It also reviews the difference between standards and laws and how different standards impact Dispensers.

People and Productivity

Category: Business Management Course Length: 1 HR 30 MIN

This course provides information on working with others in the dispensary. It details how to interact with colleagues, manage time effectively, and communicate with others.

Insurance and HIPAA

Category: Business Management Course Length: 30 MIN

This course reviews how to work with managed care and insurance when dispensing optical products to patients. It provides key examples of how insurance impacts the cost of items sold in the dispensary.

Tough Conversations

Category: Business Management Course Length: 20 MIN

This course provides key steps for having a touch conversation with a colleague or patient. It provides different examples of tough conversations and techniques for navigating these conversations.

Team Environment

Category: Business Management Course Length: 15 MIN

This course explains the importance of collaborating with employees in the dispensary. It also provides information on how to learn about and best utilize the skills of your dispensary team.

Goal Setting

Category: Business Management Course Length: 15 MIN

This course lists the advantages of setting goals and introduces and describes the concept of SMART goal setting.

Managing Insurance

Category: Front Desk Course Length: 30 MIN

This course will help eyecare practice staff to have the knowledge to file insurance claims, process reimbursements, and present to patients payment options.

Records and Reporting

Category: Front Desk Course Length: 45 MIN

This course covers how to approach patient record management to ensure your practice is effectively managing records and reporting.

Patient Service

Category: Front Desk Course Length: 45 MIN

This course describes why loyal patients are important to the dispensary and how Dispensers can contribute to patient retention and satisfaction. This course also identifies the qualities of potential long term patients.

Visioffice Core Dispensary – APT

Category: Products - APT Course Length: 50 MIN

This course describes the basics of how to use your Visioffice to improve patient care, increase customer satisfaction, and improve lens solutions.

Optifog Technology Training for Dispensers – APT

Category: Products - APT Course Length: 1 HR

This course describes the benefits of Optifog as a long lasting fog free vision solution. Strategies that dispensers can use with patient interactions are covered to help them explain the benefits of Optifog and fog free vision.

Varilux S Series Dispensing Strategies – APT

Category: Products - APT Course Length: 1 HR

This course describes the benefits and cutting edge technology behind the Varilux S Series Lens. Talking points for patient conversations are covered for the Varilux S Design, S Fit and S 4D lenses. 1 hour ABOC CE credit.

*Student kit consists of a Participant's Guide. Coach's Guide. Training for Optical Professionals (TOPS) Manual, Pen and PD Ruler.